Help Desks
| Department | Tel | Scope of Business |
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Equity Services |
886-2-2514-1482 886-2-2514-1431 886-2-2514-1492 |
Delivery, Benchmarking, Large Amounts, Adjustments, Erroneous Accounting, Default, Account Correction, and Same-Day Offset Operations |
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886-2-2514-1482 886-2-2514-1431 886-2-2514-1231 |
OTC Stocks, Open-End Funds, and Gold Trading Payment Settlement Operations |
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886-2-2514-1482 886-2-2514-1231 |
Securities Firm and Custody Institution Buy-Sell Delivery Transmission Operations |
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886-2-2514-1482 886-2-2514-1231 |
Securities Lending Operations |
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886-2-2514-1492 886-2-2514-1482 |
Index Stock Exchange Traded Fund (ETF) Operations |
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886-2-2514-1411 886-2-2514-1422 |
Operations Concerning Private Transfer, Inheritance, and Donation Documents Transfer |
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886-2-2514-1176 886-2-2514-1421 |
Conversion/Redemption/Sale/Retirement of Marketable Securities |
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886-2-2514-1422 886-2-2514-1481 |
Securities Deposit, Withdrawal, Reporting, and Online Reception & Inquiry System |
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886-2-2514-1422 886-2-2514-1481 |
Mail Receipt and Payment Operations |
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886-2-2514-1399 |
Operations Concerning Release of Changes in Accounting Data, Public Acquisition and Dissenting Shareholder Stock Purchase Operations, Operations Concerning Allocation of Borrowing Funds and Lending Account Book Entry |
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886-2-2514-1106 |
Operations Concerning Release of Changes in Non-Accounting Data |
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886-2-2514-1452 |
Collateral Delivery Related Operations, Warrant Subscription (Sale) Operations |
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886-2-2514-1451 |
Termination of Listing and OTC Stock Operations for Companies without Equity Units |
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886-2-2514-1503 |
Court Seizure and Release Operations |
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886-2-2514-1540 |
Margin Trading and Short Selling Operations, Cross-Location Operations |
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886-2-2514-1467 |
Abnormal Handling of Negotiated Trading (Exchange) of Corporate Bonds, Customer Payment Allocation Book Data |
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886-2-2514-1137 |
Trust Securities Account Allocation Operation, Security Token Offering (STO) Information Reporting and Inquiry Operations |
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886-2-2514-1200 886-2-2514-1210 886-2-2514-1220 |
Processing Mobile Phone Passbook Service |
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886-2-2514-1883 886-2-2514-1161 |
Operations Concerning Participants Receiving Accounting Document Paper and Information Supplies |
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886-2-2514-1179 |
Operations Concerning Participant Account Opening and Change of Seal |
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886-2-2514-1179 886-2-2514-1423 |
Depository Business Briefing |
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886-2-2514-1423 |
Requesting Basic Customer Information and Computer Media Operations |
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886-2-2514-1883 |
Operations Concerning Changes in Settlement and Delivery Staff |
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Fixed Income Services |
886-2-2719-5805 # 309、830、556、299、343、806 |
Application for Opening, Modifying, and Closing Accounts, and Changing Seals at Securities Firms |
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Application for Opening, Modifying, and Closing Accounts, and Changing Seals at Clearing and Settlement Banks |
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Issuer Account Opening, Modification, Account Closure, or Seal Change, and Application for Short-Term Securities Registration System and Certificate Data Modification |
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Guarantor Application for the Use of the Short-Term Bill Registration System, Seal Change, and Modification of Documentary Information |
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Application for the Use of Declaration Platform, Seal Change, and Certificate Information Update by Overseas Structured Product Issuers/Principal Agents/Onshore Agents |
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886-2-2719-5805 # 175、177、488、816、805 |
Consultation on Non-Physical Issuance and Registration of Commercial Paper |
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Consultation on Overseas Structured Product Business and Application for Product Registration |
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Digitization of Bills Clearing Settlement Documentation Operations (BCSS) |
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Electronic Delivery of Bond Transaction Notes and Bond Passbooks (SMART) |
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Operations Assisting Securities Firms in Handling Exempted Guaranteed Commercial Paper Underwriting Limit Control |
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886-2-2719-5805 # 822、825、827、820、826、824 |
Short-Term Bills Clearing Settlement System Operations (BCSS) |
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Short-Term Bills Interest Rate Benchmark Transmission Operations (SIRIS, TAIBIR) |
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Synchronous Delivery of Bond Settlements (BCSS) and Cross-System Transfers (SMART, BCSS) |
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Bond Principal and Interest Repayment (Payment Account Setup, e-Reporting) |
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Short-Term Bills Deduction Documentation Operations |
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Short-Term Bills Registration System - CP2, NCD |
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Fund & Global Services |
886-2-2514-1294 |
Open-End Beneficiary Certificate Dematerialized Issuance Service |
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886-2-2514-1159 |
Onshore and Offshore Fund Transaction Platform Service and Onshore Fund Centralized Settlement System |
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886-2-2514-1158 |
Fund Order-Routing Service |
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886-2-2514-1163 886-2-2514-1752 |
Offshore Fund Information Reporting and Announcement Operations Service |
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886-2-2514-1271 |
Conducting Cross-Border Securities Custody Business |
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Issuer Services |
886-2-2514-1259 886-2-2514-1424 |
Notification of Issuer Account Opening, Account Closure, or Change |
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886-2-2514-1396 886-2-2514-1316 886-2-2514-1154 |
Operations Concerning Dematerialized Registration and Issuance/Settlement, ECB, and ESOP Conversion/Stock Options |
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886-2-2514-1116 886-2-2514-1757 |
Fixed Income Securities Registration and Delivery Operations |
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886-2-2514-1567 886-2-2514-1316 |
ETF and ETN Subscription and Redemption Operations |
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886-2-2514-1154 886-2-2514-1254 |
Convertible Corporate Bond Conversion Operations |
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886-2-2514-1389 886-2-2514-1272 |
Specific Custody Account Operations |
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886-2-2514-1424 886-2-2514-1757 |
Securities Holder List Issuance Operations |
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886-2-2514-1553 886-2-2514-1567 |
Operations Concerning Directors' Pledged Acquisitions |
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886-2-2514-1553 886-2-2514-1493 |
Cash-for-share Conversion/Merger Sales and Dematerialized Exit Operations |
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886-2-2514-1116 886-2-2514-1567 |
Application by Listed and OTC Companies for Information on Holders of 5% or More of Shares |
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886-2-2514-1188 886-2-2514-1288 |
Conducting Operations Related to the Electronic Voting (eVoting) Platform and the Shareholder Video Conference (eMeeting) Platform |
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886-2-2514-1588 |
Conducting Operations Related to the eNotice Platform for Stock Affairs |
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886-2-2514-1254 |
Application to Suspend Transfer Register Operations |
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886-2-2514-1289 |
Application for Project Register Operations, Application for ETF Register Data Digitization Operations |
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886-2-2514-1291 |
Processing Operations Related to C.A.Net System |
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886-2-2514-1318 886-2-2514-1478 |
ESG IR Platform |
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Equity System Development |
886-2-2514-1565 |
Technical Services for the Use of the Stock Exchange Host Data Exchange System |
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886-2-2514-1541 |
Technical Services for Data Exchange (STP) and Central Depository Information Automation Filing System |
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886-2-2514-1570 |
MTS Connectivity Technical Service for Futures Clearance System and Technical Service for Cross-Border Custody Systems |
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Fixed Income System Development |
886-2-2514-1891 |
Development and Maintenance of Bills and Bonds Systems |
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Development and Maintenance of Funds Systems |
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Development and Maintenance of Shareholder eServices |
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IT Infrastructure |
886-2-3789-7630 886-2-3789-7665 |
Contacting and Coordinating with Participants Before the Online Application Process, Providing Maintenance Services for Connected Terminal Equipment, and Handling Other Matters Related to the Connection Application between Our Company and the Participants |
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Digital Development & Information Security |
886-2-2175-4766 |
Digital Business Research Planning and Promotion |
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Data Analysis Application and Development |
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Planning, Implementation, and Promotion of Information Security Policies, Frameworks, and Mechanisms |
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Corporate Strategy & Public Affairs |
886-2-2514-1390 886-2-2514-1434 |
Operations Concerning Handling Board Meetings, Shareholder Meetings, and Other Meeting-Related Matters |
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886-2-2514-1121 |
Conducting Business Planning, Research Analysis, and Other Business Operations |
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886-2-2514-1324 |
Maintaining Public Relations, Promoting Financial Education, and Participating in Social Charity Events |
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886-2-2514-1300 |
Managing the Operations of the Taiwan Stock Museum |
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General Administration |
886-2-2514-1340 |
Responsible for General Affairs, such as Procurement and Construction and Renovation Projects |
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886-2-2514-1173 |
Conducting Wealth Management and Document Management Operations |
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886-2-2514-1385 |
Handling Organizational Structure, Human Resource Planning, Personnel Management, and Other Related Operations |
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Intermediaries Compliance & Inspection |
886-2-2514-1469 886-2-2514-1226 886-2-2514-1311 2514-1213 |
Assistance and Auditing of Securities Firms' Depository Operations and Internal Audits |
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Conducting Audits of Short-Term Bond Interest Rate Benchmark Operations for Securities Firms |
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Development and Supervision of Securities Firms' Internal Control and Internal Audit Standards for Depository Operations |
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886-2-2514-1296 886-2-2514-1341 |
Conducting Audits of the Stock Operations and Shareholder Meeting Proxy Solicitation Procedures of Stock Affairs Units, and Handling Inquiries and Clarifications Regarding Stock Affairs Operations |
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886-2-2514-1146 886-2-2514-1104 |
Managing the Operation of the AML/CFT Screening Platform and Filings and Inquiries for Information on Company Persons in Charge and Major Shareholders |
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Legal Affairs & Compliance |
886-2-2514-1122 |
Providing Opinions on Compliance, Rules and Regulations, and Contracts and Handling Such Issues |
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886-2-2514-1195 |
Responding to Inquiries from Investors and External Units |
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Finance |
886-2-2514-1255 |
Processing the Participant Fee-Related Business |
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Internal Auditing |
886-2-2514-1373 |
Supervision of the Implementation of Internal Control Systems |